At a Glance
The facts, up front
Population served: Adult males with intellectual and developmental disabilities (IDD) — our sole focus.
Services: Group Home / Residential, Mental Health Skill-building (MHSS), and Non-Emergency Medical Transportation (NEMT).
Licensing: DBHDS licensed for developmental disability residential services.
Medicaid / DMAS: Enrolled Virginia Medicaid provider.
Funding accepted: DD Waivers (CL, FIS, BI) and Medicaid; MHSS as a Virginia Medicaid service.
Service area: Virginia Beach, Norfolk, Chesapeake, Hampton Roads, based in Virginia Beach, VA.
Current availability: Email info@thoroughcare.org during Residential support available 24 hours a day, 7 days a week. for current bed/caseload openings.
Population and Fit
We serve adult males diagnosed with IDD. That specificity is deliberate — we have built our homes, staffing patterns, and skill-building around this population, which means a cleaner match and fewer surprises after placement.
For residential referrals, the strongest fit is typically an individual on the Community Living (CL) Waiver who needs 24-hour supported living outside the family home. We also work with individuals on the Family and Individual Supports (FIS) and Building Independence (BI) waivers where the service array fits.
Services You Can Refer To
Residential / Group Home: DBHDS-licensed congregate residential supports for adult males with complex and extensive needs; a consistent staff-to-client ratio so support is individualized; each resident has an Individual Service Plan from a person-centered assessment.
Mental Health Skill-building (MHSS): a defined Virginia Medicaid service delivering individualized training — not therapy — to build basic living skills (symptom and medication management, hygiene, nutrition, money management, social skills, using community resources); generally adults 21+ (18 to 20 can qualify) with a serious mental illness diagnosis and qualifying history.
Non-Emergency Medical Transportation (NEMT): transportation support for Medicaid members getting to covered appointments, within Virginia's Cardinal Care framework including Modivcare (formerly LogistiCare).
The Wraparound Advantage
Most local providers offer one service. We offer all three under one roof — a man can live in one of our homes, build independence through MHSS, and get reliable rides to appointments, coordinated by one provider who knows him. Fewer handoffs, one point of contact — a referral you can trust rather than babysit.
The Adult-Male IDD Niche
The adult-male IDD population is underserved and under-claimed in this market. When you have a hard-to-place adult male with IDD, we want to be the first call you make.
How to Make a Referral
- Contact us: email info@thoroughcare.org during Residential support available 24 hours a day, 7 days a week. with the basics — population fit, funding source, service needed, target timeline.
- Send the packet: we request the relevant records — current ISP, waiver or Medicaid details, VIDES and SIS results if available, recent assessments. Ask for our intake checklist.
- Get a straight answer on fit and availability, fast.
- Coordinate the start with you and the Support Coordinator once fit and funding are confirmed.
Full step-by-step details live on our Admissions & Referrals page, and our Contact page has direct lines for the intake team.
What to Expect From Us
Prompt responses, honest availability, clear documentation. We coordinate with the CSB and Support Coordinator throughout, keep you informed, and flag anything that could affect the placement early rather than late.
Frequently Asked Questions
Are you accepting referrals right now?
We are actively accepting referrals for adult males with IDD. Openings for residential beds and MHSS caseload vary, so email info@thoroughcare.org for current availability. We always give a truthful answer on capacity.
Which waivers do you accept?
Virginia's DD Waivers — Community Living (CL), Family and Individual Supports (FIS), and Building Independence (BI) — plus Medicaid. Residential placements are most often funded through the CL Waiver. MHSS is billed as a Virginia Medicaid service.
Are you DBHDS licensed and Medicaid enrolled?
Yes. DBHDS licensed for developmental disability residential services and enrolled as a Virginia Medicaid provider. DBHDS licenses the service; DMAS enrolls and pays.
What is your service area?
Based in Virginia Beach and serving Virginia Beach, Norfolk, Chesapeake, Hampton Roads. If you are near the edge of that area, call us anyway.
What documentation do you need to process a referral?
Typically the current Individual Service Plan, waiver or Medicaid verification, VIDES and SIS results if available, and recent clinical or functional assessments. Request our intake checklist and we will send the full list.
How fast will I hear back?
We aim to respond same or next business day during Residential support available 24 hours a day, 7 days a week., with an initial fit answer quickly and a confirmed timeline once we review the packet.